FAQs

• When will I receive my order:

Please allow 3-5 business days for the processing of your order. This means that it will be 3-5 business days to start to see tracking on your order. Once it is with the shipping carrier (USPS or UPS) shipping times vary based on the shipping method. You can find your tracking number in your order email.

• How much will it cost to ship my order?

Shipping costs depend on how much you order, where you live, and which shipping method you choose. You will see the shipping costs before you finalize your purchase.

• Can I cancel my order?

Yes! If your order has not yet been marked as "In-Progress" or "Shipped." Send us a message at via our "Contact" section. We will process a cancellation of your full order including any taxes, fees, and shipping. Once a shipping label has been purchased for your order it is already on its way to the post office and we cannot honor any cancellations or returns.

• Can I return my order?

We currently do not accept returns. Please use the "Contact" page or email us immediately if there is a problem with your order. Please review all item descriptions before purchasing.

• Can I change the shipping carrier?

Currently we process orders through UPS and the USPS. If you prefer one over the other, shoot us a message BEFORE your order is marked as "Shipped." If your order is already marked as shipped, that means we have already selected a shipping option and we are unable to switch the shipping carrier.

• What payment methods are available?

Sew Sydni accepts a variety of debit and credit cards to make your shopping experience as seamless as possible! From Visa, Mastercard, Paypal, American Express, Apple Pay, Discover Card, Google Pay, etc. We even accept Shop for payments over $50 USD.

• Can I switch the address for my order?

We are not responsible for your order being shipped to the incorrect address provided by the customer. The customer is responsible for providing the correct address when placing their order. 

If you have any urgent matter and need to request an address change, please message us via our "Contact" section. If your order is already marked as "In Progress," address change is not guaranteed. If your order is marked as "Shipped," it has already been dropped off at the post office and we will be unable to change your mailing address. Please contact the shipping carrier and request an interception of your package.

• Do you ship internationally?

Sew Sydni currently only ships in the domestic United States.

Please email us with your order number plus a picture of the damaged item and we will get back to you ASAP. 

Solutions vary, but in most cases we will provide you with a store credit.

Claims for damaged or missing items must be reported immediately or within seven days of delivery.